Say hello to Erica – our interactive general tech support AI assistant.

Erica is here to help you with all sorts of general tech support queries as well as non-emergency cyber incident-related support.

You can access the online assistant by entering the Portal Access PIN provided in your Cyber & Dark Web Monitoring welcome email into the box below.

Our general tech chat assistant, Erica, holds a vast amount of knowledge about all things technical and cyber. You might find it saves you time to ask any general queries you have here.

However, before you do, please remember the following:

• • • This is an AI chat assistant, not a human being.
    • We take your privacy seriously. When you use our AI service:
      • Your data never leaves the UK. All processing happens on secure UK-based servers.
      • Protection with end‑to‑end encryption. Your messages are encrypted in transit and at rest while being processed.
      • Nothing you type is stored or logged. Your input is used only to generate a reply — and then it’s gone.
      • No training or learning from your data. Our AI doesn’t remember or reuse anything you say.
      • Fully GDPR‑compliant. We meet strict UK data protection and privacy standards.

  This means your chats are secure, private, and used solely to help you in the moment.

  • Nevertheless, always guard your personal data and do not provide any personally-identifiable information such as names or addresses, or sensitive data like bank account details, usernames, passwords etc .
  • Please exercise your own discretion before you decide to act upon anything that might have been suggested or recommended – we accept no liability or responsibility for the advice given or the accuracy of responses or for any loss or damage arising as the result of you acting upon the information provided here.

   

  Use of this service implies your understanding and acceptance of this information.